Refund and Re-schedules Policy

Refund and Re-scheduling policies

Refunds

Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your booking must be unused

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your refund, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Once your cancellation is received, we will send you an email to notify you that we have received your cancellation notice. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Discounted packages or special offers

Only regular priced packages may be refunded. Discounted packages or special offers cannot be refunded.

Re-schedules

We only re-schedule your bookings 48 hours prior to your confirmed booking time. If you need to re-schedule, you MUST send us an email at {email address} and if you have not heard from us we encourage you to call or chat with one of our support staff.

Gifts

If the item was marked as a gift when purchased , you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will become aware of your return.

Need help?

Contact us at {email} for questions related to refunds and returns.

Get in contact

We would love to hear from you...

Get in contact

We would love to hear from you...